Carol F
DREXEL HILL, PA | 2019 Chevrolet EquinoxNovember 16, 2020
I had an appointment at 2pm for an oil change and tire rotation. At 3:45 I asked if my car was ever going to go into the garage of the oil chang. They said "let me check". They said " it will be going in within 5 minutes ". In total I waited 2 1/2 hours and I do not believe they ever rotated my tires. (It was never stated on my receipt.
Response from Reedman-Toll Chevrolet of Springfield
November 18, 2020Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (484) 472-6290 when you have a chance. Thank you, and we look forward to hearing from you.
John A
CLIFTON HTS, PA | 2015 Chevrolet TraverseNovember 11, 2020
Service was excellent as well as convenience.
Response from Reedman-Toll Chevrolet of Springfield
November 11, 2020Your satisfaction is important to us, so we want to sincerely thank you for choosing Reedman-toll Chevrolet Of Springfield and we hope to see you again soon!
Scott H
RIDLEY PARK, PA | 2017 Buick EnvisionNovember 9, 2020
This service experience on Nov. 5, 2020, was great. I dropped the car off the evening before the service date and was called a little after 12 for pick up. Quick and efficient and the gentleman who I spoke to set up the appointment and who called to say it was finished was very courteous. This appointment left me feeling better about the service at Reedman Toll, unlike past experiences. I am glad we decided to give them another chance.
Response from Reedman-Toll Chevrolet of Springfield
November 10, 2020Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Donna D
NORWOOD, PA | 2018 Chevrolet EquinoxNovember 9, 2020
The mechanics were great— However I made an appt and recd a confirmation of that appt via text message!! I arrived at 7:20 because my appt was 7:30 ... No one was there no light in no sign on door .. I got up extra early on a Saturday so I wouldn’t be late and had to wait 40 minutes for service to open!! When I had a appt... when I expressed my displeasure the guys said Oh!! Yeah that’s through the computer scheduler.. not correct !!!! .. your phone system says service opens at 7:30 .. your website states the same
Response from Reedman-Toll Chevrolet of Springfield
November 10, 2020Hi, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at (484) 472-6290 when you have a chance. Thank you, and we look forward to hearing from you.
Deairrah T
PHILADELPHIA, PA | 2020 Chevrolet EquinoxNovember 9, 2020
Get al my cars from here love the service
Response from Reedman-Toll Chevrolet of Springfield
November 10, 2020Hello, we really appreciate your feedback! Thank you for choosing Reedman-toll Chevrolet Of Springfield and we hope to see you again.
Christine M
DREXEL HILL, PA | 2019 Chevrolet TraverseNovember 9, 2020
The last time I had an oil change at your dealership, a conventionaloil change occurred. I dropped my car off with a coupon for an oil change during this visit. After the oil change happened, I received a call stating that the coupon could not be used and the oil change that occurred was a synthetic oil change (I did not request this). If my vehicle needs a synthetic oil change, why did that not happen the first time. If it doesn't, why did you do it this time. Also, when I dropped off the car and spoke to a live person (I didn't use the drop box), I should have been told the coupon wasn't good for my vehicle. It is also surprising to me that the coupon did not work since your dealership mailed me the coupon.
Response from Reedman-Toll Chevrolet of Springfield
November 10, 2020Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (484) 472-6290 to discuss your concerns, as your satisfaction is of utmost importance to us.
John K
CLIFTON HEIGHTS, PA | 2016 Chevrolet 1500 SilveradoNovember 8, 2020
Even on a busy day the service department is always helpful.
Response from Reedman-Toll Chevrolet of Springfield
November 10, 2020It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Tracey B
WALLINGFORD, PA | 2020 Chevrolet SparkNovember 6, 2020
This service center consistently fails to contact me with updated information about my vehicle. I always have to be the one to call. In a previous experience, a part was causing a multi-day delay and nobody called to tell me about it, despite being told I would be updated. I will only be coming for my free oil changes from now on.
Response from Reedman-Toll Chevrolet of Springfield
November 8, 2020Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (484) 472-6290 to discuss your concerns, as your satisfaction is of utmost importance to us.
Jessica M
MORTON, PA | 2020 Chevrolet EquinoxOctober 20, 2020
It was a very nice facility and
Response from Reedman-Toll Chevrolet of Springfield
October 20, 2020Hi there, thank you so much for sharing your positive feedback about your visit! Please don't hesitate to reach out if there's anything additional we can do for you, and have a great day!
David M
SPRINGFIELD, PA | 2018 Chevrolet ColoradoOctober 19, 2020
friendly and quick service
Response from Reedman-Toll Chevrolet of Springfield
October 20, 2020Hi, thanks for taking the time to leave a review. It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help. Take care!
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